Terms and Conditions

Terms:
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations (collectively “Conditions”), and agree that you are responsible for compliance with all such Conditions. If you do not agree with any of these terms, you are prohibited from using or accessing this site. Using this site or ordering any products from Extract Consultants, LLC is your express agreement to be bound by the Conditions.  The materials contained in this web site are protected by applicable copyright and trade mark law.

Disclaimer:
Products on Extract Consultants, LLC’s web site are provided “as is”. Extract Consultants, LLC makes no warranties, expressed or implied. Further, Extract Consultants, LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the products on its internet web site or otherwise relating to such materials or on any sites linked to this site.

Limitations:
In no event shall Extract Consultants, LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials sold on Extract Consultants, LLC’s Internet site, even if Extract Consultants, LLC or a Extract Consultants, LLC authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata:
The materials appearing on Extract Consultants, LLC’s web site could include technical, typographical, or photographic errors. Extract Consultants, LLC does not warrant that any of the materials on its web site are accurate, complete, or current. Extract Consultants, LLC may make changes to the materials contained on its web site at any time without notice. Extract Consultants, LLC does not, however, make any commitment to update the materials.

Third-Party Services:
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.  Extract Consultants, LLC is not responsible for the acts or omissions of any such third party vendors.

Product Use:
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site and the products purchased here. You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).

Warnings:
These materials are used in many commercial applications. General usage levels vary from product to product. Terpenes are natural, but potentially powerful chemicals that are present in most plants and all aromatic plants. Though terpenes are found in common foods, beverages, flavorings, fragrances, prepared foods fruits and vegetables it is important to understand that these materials must be used at concentrations that are safe. By using these products and materials you are agreeing that you take responsibility for any use thereof by any third part and you agree to release, indemnify and hold harmless Extract Consultants, LLC therefore, as more fully set forth in these Terms and Conditions.  Materials must be used at concentrations that are safe.  It is your responsibility to determine that level of concentration at which terpene additives are safe for your own products or use and the levels set forth herein are put forth merely as examples and not as representations.

Indemnification:
You agree to indemnify, defend and hold harmless Extract Consultants, LLC and our parent, subsidiaries, owners, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim, cost, liability, action or actions, expense (including without limitations reasonable attorneys’ fees and expert witness costs), or demands made by any third-party, arising out of or relating to your use of the materials sold from this website, your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Links:
Extract Consultants, LLC has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Extract Consultants, LLC of the site. Use of any such linked web site is at the user’s own risk.

Marketing:
Product purchases or emails to sales@extractconsultants.com may result in your being added to our email marketing list.  Extract Consultants, LLC  may use your email address to notify your of new products or specials.  As always, once you receive your 1st email you can opt out at any time.  To opt out, please use the unsubscribe feature in our email.

Site Terms of Use Modifications:
Extract Consultants, LLC may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

 

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
    • We will only retain personal information as long as necessary for the fulfillment of those purposes.
    • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information.

 

Shipping Policy

Extract Consultants, LLC maintains every effort to ship orders within a 24 hour time period, Monday through Friday 8am to 5pm PST.  Orders placed after 12:00pm PST may be shipped the following day.  During busy periods or if your item is not in inventory, the shipping period may be up to 3 business days.  If it will be any longer than that you will be notified via email.

All shipped orders are insured and tracking orders are sent via e-mail.  Orders under $50.00 are typically sent via USPS and orders over $50 are typically sent via either FedEx or UPS.  All orders are sent via ground transportation due to the nature of the materials.  No air shipments.  No exceptions.  We only ship to the United States.

If you have any questions regarding your existing order, please contact sales@extractconsultants.com.  When contacting us, please include your Order Number to help expedite your service.

 

Return Policy

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including original shrink-wrapped cap seal. Any item not in its original condition is damaged or missing parts (ie. incomplete sample kits) for reasons not due to our error will not be refunded. Any item that is returned more than 30 days after delivery will not be refunded.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at kurt@extractconsultants.com.

Sale Items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges & Shipping:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@extractconsultants.com and send your item to:

Extract Consultants, LLC
PO Box 820212
Portland, OR 97282.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.